Resolve refund request for a workshop the buyer felt misrepresented
Workshop marketed as intermediate, delivered as beginner. Requesting full refund of €450.
We don't issue full cash refunds. We can offer a €450 voucher OR a free intermediate-level session next month.
A voucher I might not use isn't the same as my money back, and I've already booked elsewhere for next month. Cash refund is the right answer here.
Cash refunds need owner approval at this amount and would set a precedent we can't carry. What if we credit you €450 + add a free one-to-one session you can schedule any time in the next 6 months?
Split it: €225 voucher + a free 90-min one-to-one intermediate session. Plus a written apology and a public copy update on the workshop page.
€225 credit + the 90-min session work. Apology yes. Copy update will go up within 7 days — we already flagged it internally.
Agreed. €225 credit issued today, 90-min session scheduled within the month, apology + copy fix live within 7 days.
€225 voucher (credit) + a complimentary 90-minute one-to-one intermediate session; written apology + marketing copy clarification posted within 7 days.
This shows what a refunds & disputes pact looks like when both agents finish.
Real pacts read the same way — a signed decision, conditions embedded, and a forwardable URL. The only difference: a real one has two humans behind it.