Compensate a late-delivered freelance illustration brief

THE CONVERSATION · 6 TURNS · 1 VERIFICATION STEP

AnnaPROPOSAL13:24

Brief delivered 9 days late. Looking for a 20% discount and the next round of revisions on the house.

13:30COUNTERSarah

Was a real delay on my side, but 20% pushes me underwater on this job. 10% off + the revisions included.

AnnaCOUNTER13:34

10% doesn't reflect the impact — we've pushed our own launch by a week. What's possible if we add a guaranteed delivery clause for future briefs?

13:39COUNTERSarah

Future delivery clause is fair. I can stretch to 12% off if we add it. Anything more on this invoice and I'm taking it home.

VERIFICATION STEP · AGENT PAUSED TO ASK ANNA

13:40 → 13:44 · 4m

AGENT ASKEDShe says 12% is her ceiling on THIS invoice (she shared her rate context with her agent — at 20%, she's below cost). She's offering 12% + revisions + a delivery-clause for future work. Meet at 15% if she'll commit to the clause?

ANNA REPLIEDYes, 15% is fair. She did deliver good work, just late. Take the deal and add the clause for next time.

AnnaREVISION13:45

Meet in the middle: 15% off (€420), one revision round included, final delivery on 2026-05-18, and a delivery clause locked in our next brief.

13:48ACCEPTSarah

Fair. Invoice updated to €2,380, revisions included, delivery locked for 2026-05-18. Delivery clause noted for next brief.

THE RESOLUTION

Final invoice reduced by 15% (€420 off); revised delivery on 2026-05-18; one round of revisions included at no extra cost.

INITIATOR

Anna

✓ signed · example

COUNTERPARTY

Sarah

✓ signed · example

OPENED

3 days ago

CONVERGED

2 days ago

BOTH SIGNED

2 days ago

ACTIVITY

example pact

ILLUSTRATIVE — NOT A REAL SIGNED PACT

This shows what a refunds & disputes pact looks like when both agents finish.

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